Frequently Asked Questions
Our answers to your questions.
Our answers to your questions.
ubiDesktop is a remote virtual desktop (Desktop as a Service) that lets you work with your favourite Operating System and applications from any device, wherever you are. In other words, it's like carrying your PC around with you in your pocket.
You can access your remote virtual desktop via another PC, tablet or smartphone, tough they obviously have to be connected to the internet.
Technically any OS, but for commercial reasons we provide a limited number of OS templates, namely Windows 7, Ubuntu and Linux Mint. Other OSs may be available on request.
As all the hard work is done by our servers, all you need is a RDP/NX (or similar) software client and a good internet connection.
Once the OS is installed we'll provide you with the admin/root details. If you like, you can then create additional accounts and grant access to others.
Windows systems running RDP and Linux systems running NX are drag-and-drop and copy-and-paste capable, but if you want you can always attach a cloud storage service like Dropbox, Google Drive, OneDrive, etc.
First of all, check the status of your remote virtual desktop in your control panel, then, if you're unable to regain control, you can ask our technicians to try and recover your desktop (this service may incur an additional fee). However, if you don't have important data on it, you can always destroy the virtual desktop and then recreate it from scratch.
Yes, you can upgrade your plan at any time, and don't forget you can also buy other accessories, like private networking and public IPv4 address. Please bear in mind that it's not possible to downgrade.
The snapshot service lets you save the current state of your remote virtual desktop so you can revert your desktop to a previous state at any time.
The VIP service provides dedicated technical support and software consultancy for your remote virtual desktop.
If you don't renew your remote virtual desktop when payment is due, it will be suspended after two days and permanently deleted after five days.
If your remote virtual desktop is hacked and its activity disturbs our infrastructure, we may suspend it to mitigate the propagation of the attack. We'll be in touch with you to find a solution.
We may decide to suspend your remote virtual desktop if we suspect the conditions of use have been violated or if required by the authorities. In any case, we'll be in touch with you to find a solution.
Your remote virtual desktop may be running slowly for two reasons: your local internet connection may be too slow and/or the plan (Basic, Professional...) you've have bought isn't adequate for your software load - In this case we recommend you upgrade your plan.
If you don't remember the admin password for your remote virtual desktop you can ask our technicians to reset the password by opening a ticket in the control panel; otherwise you could destroy and recreate the virtual desktop from scratch (in this case all data will be lost).
According to Microsoft's EULA for Windows 7 Enterprise, you need a Virtual Desktop Access (VDA) licence to access your remote virtual desktop. This licence gives you the right to run up to four remote instances of Windows 7. The devices covered by the Software Assurance (SA) program already have VDA rights. In other words, if your device is not covered by SA, you need to buy a VDA licence from Microsoft. There are two type of VDA licence: per-device or per-user. Choose the one that best fits your needs.
Private networking lets remote virtual desktops "talk" to other virtual desktops through a dedicated VLAN (Virtual LAN) in the same data centre. Traffic sent between virtual desktops in the private network does not count towards bandwidth consumption.